PIN and Google Authenticator Passcode

If you choose PIN (Personal Identification Number) and Google Authenticator passcode as the method of sign-in, you must register your mobile device.

Before you begin
On your phone, go to the Google Play Store or the Apple® App Store, and download and install the Google Authenticator app.
Procedure
  1. Select PIN and Google Authenticator Passcode.
  2. Create a 4-digit PIN and confirm it.

    Make sure that the stated PIN requirements are met. As each requirement is met, the PIN Requirements list item shows a green check mark.

    note.pngRemember this PIN. You will enter your PIN and the Google Authenticator passcode every time you sign in to the portal.
  3. Click Register Device.
  4. Read the information on the Setup Google Authenticator dialog and click Continue.
    The Setup Google Authenticator window displays a QR code.
  5. You can register your device by scanning the QR code using the Google Authenticator app on your phone.
  6. On your phone in the Google Authenticator app, tap the + (plus sign).
  7. Depending on your phone, tap Scan barcode or Scan a QR Code. If you cannot scan the QR code, refer to Google Authenticate Key Option When You Cannot Scan the Code.
  8. Scan the QR code provided on the portal window.
    A six-digit passcode is displayed on your device.
  9. On your computer on the Setup Google Authenticator window, click Continue.
  10. Enter the six-digit Google Authenticator passcode that you see on the phone app and click Submit Code.
    A message showing successful passcode verification is displayed.
    note.pngIf you see a message that says the Google Authenticator passcode is invalid, the passcode might be near expiration. See Invalid Google Authenticator Passcode for more details.
  11. Click Close on the portal window.
    Your device is now registered on Google Authenticator for the portal.
  12. Click Save and Continue.
    note.pngIf you opt to use Google Authenticator for sign-in, and for any reason, are unable to access the six-digit passcode on Google Authenticator, you can sign in by using a password. For more information, see Google Authenticator Not Available.
  13. Continue with the initial sign in process.