First Time Access

When you access the web portal for the first time, you must follow these steps.

Procedure
  1. At the sign in screen, enter the user ID provided to you within the welcome email and click Next.
  2. At the password screen, enter the temporary password provided to you in a separate email and click Next.
    The New User Setup screen opens, where you can complete the set up process.

Contact Information

  1. Verify and, if necessary, update your contact information, and click Next.

PIN (Personal Identification Number) or Password

  1. Next, choose an authentication method on the PIN or Password screen. See PIN or Password for a more information about these options.

One Time Passcode

  1. Choose at least one of the following methods, and you can choose all three, for receiving an OTP (one-time passcode), which is an additional security measure that the system may request during sign in if you are accessing the LexisNexis® Risk Solutions website from a new computer or if you have forgotten your password. The OTP is composed of six random digits. You can choose to receive the code through these methods:
    • Email address
    • Google Authenticator
    • Phone call or text message


    For Google Authenticator consider that:

    • Google Authenticator is a good option to select if you are already using a PIN and Google Authenticator OTP to sign in.
    • If you have previously registered your device while selecting your sign-in method, you do not need to re-register your device. Your device registration with Google Authenticator is common, regardless of which part of the new user setup you register your device from.
    • If you have not previously registered your device, you can register your device by clicking Register Device. For instructions, see 4—11 in PIN and Google Authenticator Passcode.
  2. When you have made your selections, click Next.
    note.pngIn certain situations, it may become necessary to re-register your device on the portal. For more information, see Re-Register Device.

Security Image and Description

  1. Select an image category from the drop-down list and select an image.
  2. Enter a description for the selected image.
  3. Click Save & Continue to go to the portal.
    note.pngWithin the portal, you can click your user ID and select Security Settings to change the settings.