Google Authenticator Not Available

If you use Google Authenticator, and for any reason, are unable to access the six-digit passcode on Google Authenticator, you can use a password to sign in.

If you have previously created a password, follow the steps outline in Password.

After you sign in, you have the option to change how you would like to sign in to the portal in the future. For more details see PIN or Password.

If you have not created a password, follow the steps outlined in this section.

1. On the Sign-in page, enter your user ID and click Continue.
   The Sign In screen opens with the option to enter your PIN (Personal Identification Number) and passcode.
2. Verify the security image and description, and click Do not have access to Google Authenticator?.
   The Forgot Password page is displayed.

   

3. Select your option to receive the OTP (one-time passcode). Enter your recovery email address or phone number, and click Send OTP.
4. Enter the OTP that you receive, and click Verify OTP.
   A screen is displayed prompting you to create a new password.
5. Create a new password, re-enter the password, and click Save Password.
   The Sign In page is displayed.
6. Click Sign In Using Password.
7. Enter the password that you created, and click Sign In.
   You are now successfully logged in.